Vitalant Donor Rewards Program

• Donors must enroll in the Donor Rewards program by opting in through their online donor account. If you haven’t created a donor account yet, instructions for doing so can be found here.
  
  Once you have created your account, do the following to opt in to the Rewards program: 
  o    Log in to your donor account. 
  o    Click “REWARDS” in the menu on top of the page.
  o    On the Rewards page, in the top section “My Rewards Points,” click the link that says “Manage Donor Rewards Program Opt-in.”
  o    On the Options page, click the circle next to the first option to participate in the program. You may also, if you choose to, donate your points back to Vitalant by clicking the circle next to the second option.
  o    Click the “UPDATE” button in the lower right to save your choices.  
  o    Use the same login process to check your points balance. Click the “USE POINTS” button to redeem them for gifts in our donor store.
   
• Individual membership – Only individuals are eligible to enroll in the Donor Rewards program and each individual member may maintain only one membership. No joint, corporate or organization accounts are permitted and benefits are non-transferable.

• Points will be awarded for each donation:
  • Whole Blood = 200 points
  • All Plasma Types and Power Red = 400 Points
  • Platelets = 775 Points (the maximum number of points for one procedure)
  • Multi-component/automated procedures which include platelet donation = 775 Points
  • Multi-component/automated procedures that do not include platelet donation = 400 Points
  • Bonus points may be offered at the sole discretion of Vitalant.
  • Points never expire if the donor gives a successful donation within a rolling 15 months from the date of their last donation. 
• Donor Rewards program points are not the property of the member, have no cash value and cannot be sold or transferred during or after the member’s life, by operation of law or otherwise.
• Points awarded may be subject to taxation, and if so, ensuring appropriate tax treatment is the sole responsibility of the donor.
• Points will not be awarded for donations made prior to program enrollment. 
• Donor Rewards points are offered at Vitalant’s sole discretion. Rewards points may not be available during certain periods, or with other concurrent promotions.
• Vitalant will work to add points to a donor’s account in a timely manner. The time frame for adding points may fluctuate as Vitalant systems are updated.

• To redeem points, donors must have enrolled in the Donor Rewards program.
• Donors may donate their points back to Vitalant as a redemption option, so Vitalant can better continue its lifesaving work.
• Gift cards are delivered electronically as an e-gift card. Apparel items are sent by mail.
• Members can redeem points through the Donor Rewards program website once they reach the minimum value.
• If a program member opts out of the program, all points immediately expire.

Q: What is the Vitalant Donor Rewards program?

A: The Vitalant Donor Rewards program is our way of saying thank you for transforming lives with your blood donation! It’s a free program where you can earn points and redeem them for gifts. While many donors tell us nothing beats the satisfaction of helping others in need, we want to recognize those who give regularly. For complete Rewards program rules, please visit vitalant.org/rewards.

Q: How do I become a member of the Donor Rewards program?

A: First, you’ll need to have an online donor account. If you do not have one created, visit our website at vitalant.org/rewards and choose the area you live in to be directed to the proper account site. Please use the unique email address you’ve provided to us at the time of donation, and that is not used by any other Vitalant donor, to create your online account. Next--and this is important--log in and opt in to the Rewards program. Once you do, we’ll automatically credit your account with points for each donation you make.

Q: I’m already opted in the Rewards program. Do I need to re-enroll?

A: You won’t need to re-enroll as long as you have come to donate in the past 15 months. If it’s been longer than that, we encourage you to come donate again and re-enroll in the program to begin earning points for your lifesaving efforts.

Q: How do I earn points?

A: Points are earned as follows:

Power Red (double red cell) – 400 points

Plasma (convalescent/source) – 400 points

Platelets (e.g. platelet/plasma, platelet/red cell, platelet/red cell/plasma) – 775 points

Whole blood – 200 points 

Q: Where can I find the points I have accumulated?

A: Log in to your online donor account, click on the Donor Rewards section, and look for your available points.

Q: Why am I not seeing my points from my donation today?

A: Please allow 7-14 days for your points to show in your account.

Q: Is there a reason that I didn’t get my full points for my donation today?

A: Please note that we have updated our Rewards program, and the point values may not be the same as in your previous reward program. The current point structure is:

Power Red (double red cell) – 400 points

Plasma (convalescent/source) – 400 points

Platelets (e.g. platelet/plasma, platelet/red cell, platelet/red cell/plasma) – 775 points

Whole blood – 200 points.

Q: Did I lose my previously earned points?

A: If you were opted in to a previous rewards program with us and have continued to come donate within the past 15 months, any points you earned previously that are still active were automatically transferred. If it’s been longer than 15 months since we’ve seen you, your points expired. We encourage you to re-enroll in the program to begin earning points for every future donation you make.

Q: Will I still receive points even though I haven’t opted in to the Donor Rewards program?

A: No. You must first opt into the program before you can start earning points for each successful blood donation.

Q: Do my points ever expire?

A: We want to recognize your ongoing efforts to help patients in need. If you continue to donate, your points will remain active and redeemable within a rolling 15 months from the date of your last visit. Your points will only expire after 15 months of no recorded donations. 

Q: How do I redeem my points?

A: To redeem points for a variety of thank-you items from our online donor store, please log in to your online donor account and locate your Rewards store. Once you have accumulated enough points, you can choose from items including electronically delivered gift cards from a variety of well-known national retailers, as well as select apparel items that will be mailed to you. With as few as four blood donations, you could be eligible for a thank-you gift.

Q: Why is it taking so long for my gift card to get to me?

A: You should receive an activation email for your gift card within one week. If you didn’t receive it, please first check in your spam folder. If you do not receive the gift card email within one week, please contact our Customer Care team at 877.258.4825.

Q: May I give points back? May I opt out of the program?

A: Yes. You may choose to donate your points back to Vitalant to further support our lifesaving mission. You may also elect to opt out of the program.

Q: Can I share my Rewards points?

A: Your Rewards points are non-transferable. You may earn and redeem points solely for your own Rewards account. There is a limit of one account per person. 

Q: If I have opted out of the program, may I re-enroll?

A: Yes. You are welcome to re-enroll at any time. Just be aware that points will not be awarded for donations made prior to program re-enrollment.

Q: I used to earn bonus/double/triple points for giving frequently, on certain days of the week, during certain holidays, a specific donation type, etc. but I don’t now. Why?

A: We appreciate all you do to support the transfusion needs of patients. Thank you! Extra points for certain activities are not part of the new Donor Rewards program, however, there may be times when bonus points and special promotional items will be offered to donors based on patients’ blood needs.

Q: What can whole blood donors earn in the Rewards program?

A: With as few as 4 donations a year, whole blood donors can earn enough points to redeem for electronic gift cards to various restaurants and retailers.

• The legacy programs including Platelet Passport Program, Hero in Me, MVP, Special Delivery, Quarterly Platelet Challenge, Donor Plus, MAX Donor or any other Vitalant rewards program no longer exist as stand-alone programs effective Jan. 15, 2021. New donors must opt in to Vitalant’s Donor Rewards program. 

• Vitalant may contact program participants through various channels including, but not limited to, website, email, mobile app notification, SMS/text, phone and/or direct mail.
• Communications and offers may be directed uniquely to individual members based on prior activity.
• The Vitalant National Customer Care department is available to answer questions members may have or accept feedback at 877-258-4825 between the hours of 7 a.m.-8 p.m. MST / AZ, Monday - Friday and 9 a.m.-7 p.m. MST / AZ Saturday and Sunday.

• There is no fee to join the Donor Rewards program. Any personal information you provide during program enrollment will be handled in accordance with Vitalant’s Privacy Policy.
• Vitalant reserves the right to change, suspend or end the Donor Rewards program at any time, without notice.
• Donor Rewards program points and redeemed items may not be used for reselling or profit. Additionally, gift cards must not be sold or transferred from the intended recipient. Vitalant may investigate any suspected violation or fraud, which may result in the immediate termination of the account in violation including the forfeiture of corresponding points, rewards and other benefits the member accrued. Any future participation in the Donor Rewards program may also be denied.
• Vitalant may adjust your point balance at any time and without notice, due to computer error, technical issues, machine malfunction, employee error, customer error, fraud or any reason that Vitalant deems appropriate.
• Vitalant reserves the right to update the Donor Rewards program rules at any time and without notice.